Check the consignment on arrival:

We advise all our customers to check the shipment as soon as they receive it from their local courier. If the consignment is in perfect condition you don't need to take any step. However, in case of any damage, it's your liability to take digital images (which we require as proof of damage) and inform the courier company immediately in order to obtain a refund or exchange. If somehow you fail to inform the concerned courier company and CustomBoxesZone.com within the given time frame, then your refund policy will be revoked, and we will not be liable to pay any damages.

Refund policy:

• Once you have informed all the appropriate authorities you can either claim a refund of damaged product or re-order it. To claim our return policy you have 3 working days. Failure to inform within three days will void the return policy between you and the company. And you have to pay the full amount for reprinting. Contacting the company within three days will cover all reprinting and rescheduling of your job, and you won't have to pay anything. Our refund time is usually 25 working days starting from the day the refund policy was approved and processed.
• We require digital images of damaged items to start refund or return policy procedure within the specified time frame.
• If we found or suspected any fraudulent activity by the client to deceive the company then the return policy will be canceled, and legal action might be taken.

Kindly read the conditions that are necessary for the return policy to be applicable.

1. Product was delivered damaged or defected on arrival.
2. Product is not as per the sample product approved by you before the printing process or any specific requirement is missing.
3. Color or artwork is different from the one you asked.

Delayed shipment:

We will only account for delays caused by our production department. Delays caused by the following reasons will not be considered due to the following circumstances:

• Delays caused by uncertain weather conditions and natural disasters. As these factors are beyond human control and can hamper the supply and delivery chain. These factors can cause unspecified delays in the manufacturing and shipment process.
• Delays caused by customs and clearance officers and departments on airports. Most of our shipments are shipped via airmail/ cargo so these are subject to custom clearance. Any hindrance caused by the customs department can cause a delay in the delivery date.
• Delays caused by courier companies like FedEx etc. Their delivery can be delayed due to uncertain conditions like technical faults or weather conditions.

• Delays due to an incomplete or wrong delivery address given by customers while ordering the box. Or if the customer is unable to pick the order on the specified date.

Refund After Sampling: